Your privacy is more than a legal obligation to Naga Win — it is a moral responsibility we take seriously. This policy transparently explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please read it carefully before using our platform.
Naga Win adheres to the seven data processing principles set out in Malaysia's Personal Data Protection Act 2010.
Your personal data is only processed with your consent or on a valid legal basis. We do not process data without a clear and legitimate purpose.
Section 5 PDPAData is collected only for specific, explicit, and legitimate purposes — namely account operations, transaction processing, and Naga Win service improvement.
Section 6 PDPAPersonal data will not be disclosed to third parties for any purpose other than the original purpose for which it was collected, except with your consent or as required by law.
Section 7 PDPANaga Win ensures that stored data is accurate, complete, and up to date. You may update your personal information at any time through your account settings.
Section 8 PDPAAppropriate technical and organisational security measures are in place to prevent unauthorised access, loss, damage, or disclosure of personal data.
Section 9 PDPANaga Win is transparent about its data processing policies and practices. You have the right to know what data we hold about you and how it is used.
Section 10 PDPAYou have the right to access the personal data Naga Win holds about you and to request corrections for any inaccuracies within a reasonable timeframe.
Section 12 PDPANaga Win ("we", "our platform") values the privacy of every user who registers and uses the nagawin.run platform. This Privacy Policy outlines our practices for collecting, using, storing, and disclosing your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and related legislation.
This policy applies to all individuals who use the Naga Win platform, including unregistered visitors, registered members, participants in any promotion or contest, and anyone who contacts our support team. It covers all methods of accessing the platform — whether via the website, mobile app, or any other channel we may make available in the future.
This policy should be read together with Terms and Conditions Naga Win. In the event of any overlap or conflict between the two documents regarding privacy matters, this Privacy Policy shall take precedence.
Naga Win collects various types of data depending on how you interact with our platform. Below are the categories of data we collect and the purposes for which they are collected:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, gender, identity card number (MyKad) | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, transaction notifications, customer support |
| Financial Data | Bank account number, eWallet details (TnG, GrabPay, DuitNow), transaction history | Processing deposits and withdrawals, AML compliance |
| Game Data | Betting history, wins, losses, game preferences | Account management, risk analysis, responsible gambling |
| Technical Data | IP address, device type, operating system, web browser, approximate location | Account security, fraud detection, platform improvement |
| Behavioural Data | Pages visited, time spent, product preferences, click patterns | Personalising your experience, usage analytics |
We do not collect data beyond what is necessary for the stated purposes. Should you decline to provide certain mandatory data (such as KYC information), we may be unable to process your withdrawals or grant full access to all platform features.
The personal data you provide to Naga Win is used for the following purposes, all of which are lawful under Malaysian law:
Naga Win employs multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, loss, damage, alteration, or disclosure:
Naga Win servers are housed in certified, secure data centres. We use automated backup systems to prevent data loss. However, no security system can be guaranteed to be 100% secure. In the event of a data breach involving your personal data, Naga Win will notify you within the timeframe prescribed by Malaysian law.
Naga Win does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your data with the following parties under limited circumstances and for legitimate purposes:
All third parties with whom we share data are required to uphold data protection standards equivalent to or higher than our own. Legally binding data protection agreements are in place with all service providers that handle the personal data of Naga Win members.
Some third-party service providers used by Naga Win may operate or store data outside Malaysia. Where cross-border data transfers are required, Naga Win ensures that:
The Naga Win platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following are the types of cookies we use:
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enables core platform functions such as login, game sessions, and account security. Cannot be disabled. | Session / 30 days |
| Performance Cookies | Collects anonymised data on how visitors use the platform to help us improve performance. | 90 days |
| Functional Cookies | Saving your preferences such as language, region, and display settings for a more personalised experience. | 1 year |
| Analytics Cookies | Helping us understand usage patterns, popular pages, and user flows for continuous improvement. | 90 days |
You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are required for the basic operation of the Naga Win platform.
As a platform subject to Malaysia's anti-money laundering laws, Naga Win is required to carry out Know Your Customer (KYC) procedures for certain users. Documents that may be requested include:
All KYC documents you submit are handled with the highest level of security. They are stored in encrypted systems, accessible only by specially trained compliance personnel, and will not be shared with any third party unless required by Malaysian law.
As an individual whose data is processed by Naga Win, you have the following rights under Malaysia's Personal Data Protection Act 2010. Naga Win is committed to respecting and facilitating the exercise of these rights:
To exercise any of the above rights, send a written request to support@nagawin.run with the subject line "Data Privacy Rights Request". Include your full name, account number, and the specific right you wish to exercise. We will process your request within 21 business days. Naga Win will not charge a fee for the first request made each year.
Naga Win does not retain your personal data for longer than is necessary for the stated purposes or as required by Malaysian law. The following are our data retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity & KYC Data | 7 years after account closure | Malaysia AMLA Compliance |
| Financial Transaction Records | 7 years | Accounting & audit requirements |
| Game History | 5 years | Dispute resolution, responsible gaming |
| Communication Logs | 3 years | Complaint resolution, customer support |
| Technical Data (IP Logs) | 1 year | Security, fraud detection |
| Analytics Cookie Data | 90 days | Platform usage analytics |
Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered. For data retained for legal reasons, we are unable to fulfil deletion requests until those legal obligations have been discharged.
The Naga Win platform is strictly for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Should we discover that a minor's personal data has been collected without the knowledge of a parent or lawful guardian, we will take the following steps immediately:
If you are a parent or guardian who believes your child has accessed the Naga Win platform without authorisation, please contact us immediately at support@nagawin.run. We will treat your report as the highest priority.
Naga Win reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or technological developments. For any material amendments, we will notify members at least 14 days before the amendment takes effect, via your registered email and in-platform notifications.
The "Updated" date at the top of this Policy reflects the latest version. We recommend reviewing this Policy periodically to stay informed about how we protect your data.
For any questions, concerns, or complaints regarding your data privacy at Naga Win, please contact our Data Privacy Officer:
Six key rights you hold as a Naga Win user under Malaysia's PDPA 2010.
You have the right to know what data we collect, how it is used, and who it is shared with. We are fully transparent about our data handling practices.
Request a copy of all personal data we hold about you at any time. We will provide a full report within 21 business days.
Found an inaccuracy in your account? You can update it yourself or request a correction through our support team, free of charge.
Prefer not to receive promotional emails or bonus offers? You can opt out of all Naga Win marketing communications easily and instantly.
Under certain circumstances, you may request the deletion of your personal data. This right is subject to data retention obligations under Malaysian law.
Not satisfied? Contact Naga Win's Privacy Officer or file a complaint directly with the Department of Personal Data Protection Malaysia through the official channels.
Naga Win places the privacy and security of your data at the heart of everything we do. Register today and enjoy a responsible, safe, and transparent Malaysian digital entertainment platform.